Zoom Phone makes every team conversation smarter.
Calling, SMS, voicemail and fax on one business number, inside Zoom Workplace. AI Companion summarizes every call and turns it into tasks, so nobody writes up notes again. See how the AI works
Scoped, deployed and supported across the UAE by SMERK Technologies.
users trust Zoom Phone
countries with native PSTN
uptime SLA
business app integrations
What is Zoom Phone?
Zoom Phone is a cloud business phone system, a direct replacement for a traditional PBX, that runs inside Zoom Workplace alongside Meetings and Team Chat. It handles inbound and outbound calls on the public telephone network, plus SMS, voicemail and fax on a single business number, with AI Companion built in to summarize calls and extract follow-up tasks. It is administered from the same portal as the rest of the Zoom platform, which is the point: one vendor, one app and one set of policies instead of four.
Business communication got harder, not easier
Most organizations did not choose a fragmented communications estate. It accumulated, one tool at a time, until nobody could see the whole picture.
of IT say tool sprawl is a major productivity risk
Source: Gartner
of inbound calls missed during peak hours in one enterprise business unit, through routing inefficiency
Source: Metrigy UCaaS Trends Report
of sellers say calls are their most effective outreach channel
Source: Rain Group
of IT leaders are increasing AI investment to automate workflows
Source: Deloitte IT Leaders Survey
Figures as cited in Zoom’s 2026 Zoom Phone deck. Source reports are named above; publication dates were not given.
What that looks like day to day
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Fractured workflows
Phone, chat, docs and meetings all sitting in different apps.
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Hidden costs
Extra fees for AI features, E911 and more, on top of the license.
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Reliability concerns
Limited backup when connectivity is lost.
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Complex admin
Managing multiple vendors and portals slows IT down.
Five things you get on one platform
A modern, AI phone system built for your customers, your teams and your business.
All-in-one communications
Phone, Meetings and Team Chat work together inside Zoom Workplace, on any compatible device.
Built-in AI
AI Companion works before, during and after every call, plus a 24/7 AI Receptionist on inbound.
Sales and CX
Revenue Accelerator, Auto Dialer, shared lines and clean handoffs into Zoom Contact Center.
IT management
One admin portal, native PSTN in 49+ countries or your own carrier, and a 99.999% uptime SLA.
Integrations
Microsoft Teams, Salesforce, HubSpot, ServiceNow and over 300 business apps.
Not sure which mix you need?
Tell us your user count, sites and current carrier. We will map the license tier and migration path that fit.
Call, connect and collaborate in one place
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Any device, no lost context
Make and take calls wherever you are and flip an active call between devices mid-conversation.
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One platform, not four
Phone, Meetings, Chat and Docs work together in Zoom Workplace. Place a call from Team Chat, or elevate a call straight into a meeting.
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Push-to-Talk
Frontline and mobile staff tap once to send a voice message to a team or channel. It does not interrupt anyone already in a meeting or on a call, and admins enable it per account, site, group or user.
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Online Fax
Send, receive and manage faxes on your Zoom Phone number across desktop and mobile. No extra provider, hardware or separate billing.
Work moves. Your calls should too.
Make and take calls on any compatible device and flip between them mid-call without losing context. A call that starts at your desk finishes in the car, and the person on the other end never knows.
Because Phone, Meetings, Chat and Docs share one platform, a call can be elevated into a meeting, summaries can be sent straight to Zoom Docs, and tasks are created without anyone writing them down.
AI that works behind every call
Not a bolt-on assistant you have to remember to open. AI Companion works across four distinct moments, and most of the value lands in the two nobody has time for: preparing beforehand and writing it all up afterwards.
Before the call
Walk in informed. Recent voicemails, SMS and engagement history sit in the widget before you dial.
On inbound
AI Receptionist answers 24/7 and routes with context. Voicemail Prioritization surfaces urgent messages first, and Voicemail Task Extraction pushes actions into Zoom Tasks without you listening to every message.
During the call
Live transcripts and in-call guidance keep the conversation moving with clarity and focus.
After the call
Call summaries capture key points, decisions and follow-ups into a shareable Zoom doc. Tasks are extracted and assigned owners, and AI Companion will draft the follow-up email or proposal from the conversation.
Every call becomes shareable and actionable
Call summaries capture key points, decisions and follow-up items, then create a Zoom doc you can share across teams. Task extraction pulls action items out of the conversation and assigns owners in Zoom Tasks, so follow-ups actually happen.
Inside that doc you can ask AI Companion to draft the follow-up email, build a proposal, or generate next steps from what was said.
A 24/7 receptionist, without the menu tree
Callers speak normally and get answers, instead of pressing numbers and waiting. It is an add-on to Zoom Phone, deployed centrally and managed like the rest of the platform.
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Speaks to callers in natural language and responds quickly
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Answers common questions so teams focus on high-value conversations
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Books appointments using Zoom Scheduler, Calendly, Google or Microsoft calendars
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Routes important calls to the right team with full context
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Easy to deploy, centrally managed and fully integrated with Zoom Phone
Keep outbound outreach and inbound support connected
Shared lines, call queues and Team SMS speed up responses across sales and support, while conversation intelligence tells you what is actually working.
Zoom Revenue Accelerator
Conversation intelligence that auto-captures notes, action items and CRM updates, gives sellers live guidance during calls, and tracks messaging trends across the team.
Auto Dialer
Automate dialing, voicemail drops and call logging so reps connect with more leads in less time.
Clean contact center handoff
Pass calls from the contact center to subject matter experts without losing sentiment, history or conversation detail.
Customer Engagement Pack
Call Handling Workspace shows who is calling, queue activity and caller context in an always-on panel. Performance Insights adds real-time and historical dashboards plus wallboards. Team SMS gives queues a shared inbox with AI thread summaries, templates and scheduled sends.
Stay responsive when call volume spikes
The Call Handling Workspace is an always-on panel showing who is calling, live queue activity and caller context, with rich presence and directory insight so transfers land first time. It is built for people covering multiple roles or locations at once.
Supervisors get real-time and historical dashboards plus wallboards to balance coverage, identify bottlenecks and staff shifts against real demand rather than guesswork.
Deploy at scale, keep control
Devices, numbers, carriers and reliability in one secure, admin-friendly platform.
Global PSTN, or keep your carrier
Native PSTN in 49+ countries, or bring your own carrier with Cloud Peering or Premises Peering. Keep existing contracts and numbers and migrate at your own pace.
Reliability and survivability
A 99.999% uptime SLA, with Zoom Phone Local Survivability keeping core calling alive during an internet or cloud outage.
One admin portal
Assign numbers, set permissions and update policies in minutes. Automated onboarding, granular controls, and dashboards for call quality, device health and usage.
Security and emergency services
Standards-based encryption, end-to-end encryption for one-to-one calls on the same account, secure HD voice, voicemail encryption, and E911 with dynamic location routing.
Deploy Zoom Phone your way
A certified ecosystem of desk phones, conference phones, DECT handsets, paging and intercom, and session border controllers from leading hardware partners. Issue corporate devices or let employees use personal hardware securely.
Devices are pre-tested for Zoom Phone, and procurement can be simplified through Zoom and UC Direct with capex, lease or Devices as a Service options and specialist support for setup, RMA and multi-site rollout.
A note on the UAE specifically
Zoom Phone provides native PSTN calling in more than 49 countries. The UAE is not currently on that native list, so UAE deployments run on bring your own carrier using Cloud Peering or Premises Peering. You keep your existing locally licensed operator, contracts and numbers, while the platform, features and AI move to Zoom. We scope that carrier path with you before anything is committed, and we will tell you plainly if it does not fit.
Connect it to the tools your teams already use
Over 300 business app integrations, with deep support for the systems most teams live in all day. Calls, SMS and AI summaries land in the record automatically, so nobody is retyping what just happened.
Microsoft Teams
Make, receive and manage Zoom Phone calls and SMS directly inside Teams through the Zoom Workplace app, with AI Companion transcripts and summaries, shared line management and synchronized presence.
Salesforce
Click to call or text from any record with screen pops on inbound, take notes against contacts and leads, keep full call control in the widget, and sync AI Companion summaries automatically.
HubSpot
Place and receive calls and SMS from the softphone widget, log every call and message automatically, and keep call history, voicemails and SMS in one view.
ServiceNow
Click to call from any record, log calls and SMS with duration and timestamps against cases, manage in-call controls in the ServiceNow UI, and retrieve voicemails and recordings from call logs.
Contact center platforms
Connect with NiCE, Five9, Genesys, Talkdesk and Zoom Contact Center for better routing, smoother handoffs and richer agent support.
Your own apps
Extend calling into custom applications through APIs to power industry-specific workflows.
What it changes, sector by sector
Retail
Serve customers faster with Push-to-Talk from floor to stockroom, share devices securely across shifts, stay audible in noisy stores, and cover out-of-hours with an AI Receptionist.
Manufacturing
Coordinate across lines, stations and warehouses in seconds, connect teams instantly, and communicate clearly in high-noise environments.
Healthcare
Provide 24/7 patient support with an AI Receptionist, manage patient faxes from a single business number, connect families with care teams faster, and coordinate across departments.
Customer experience
Route callers to the right person quickly, let supervisors step in when needed, and stay on top of callbacks and tasks with AI.
Built to stay up
Zoom Phone is backed by a 99.999% uptime SLA, globally distributed data centers, and an adaptive rate codec that holds call quality on imperfect networks. Zoom Phone Local Survivability keeps core calling working through an internet or cloud outage.
Security runs alongside it: secure HD voice, voicemail encryption, end-to-end encryption for one-to-one calls on the same account through the Zoom Workplace app, and E911 with dynamic location routing so staff can be found in an emergency.
How we deliver Zoom Phone in the UAE
A phone system migration goes wrong in the details: the numbers nobody documented, the queue nobody owns, the carrier contract with eleven months to run. That is the part we handle.
Assess
We review your current estate, numbers, carrier contracts and call flows, then size the license mix and identify what migrates first.
Design the carrier path
For UAE sites this usually means bring your own carrier, keeping your local operator and numbers while the platform, features and AI move to Zoom.
Deploy and integrate
Provision numbers, queues, shared lines and devices, then connect Zoom Phone to your CRM, Teams and contact center.
Train and support
Enablement for staff, admins and IT, with ongoing support as the deployment grows.
Related: Zoom for Education, video conferencing solutions in Dubai, office automation and managed IT services.
Zoom Phone questions, answered
What is Zoom Phone?
Zoom Phone is a cloud business phone system, or PBX replacement, that runs inside Zoom Workplace alongside Meetings and Team Chat. It provides calling, SMS, voicemail and fax on a single business number, with AI Companion built in to summarize calls and extract tasks, and it is administered from the same portal as the rest of the Zoom platform.
Is Zoom Phone available in the UAE?
Zoom Phone offers native PSTN calling in more than 49 countries, and the UAE is not currently on that native list. UAE organizations deploy Zoom Phone using bring your own carrier, keeping their existing locally licensed operator, contracts and numbers while the platform, features and AI move to Zoom. SMERK Technologies scopes that carrier path with you before anything is committed.
What is the difference between Zoom Phone and Zoom Meetings?
Zoom Meetings handles video conferencing. Zoom Phone is the telephone system: inbound and outbound calls over the public telephone network, business numbers, extensions, call queues, voicemail, SMS and fax. They share one app and one admin portal, so you can elevate a phone call into a meeting without the caller redialing.
Does Zoom Phone include AI, or is it an extra cost?
AI Companion is included at no additional cost with paid services on your Zoom account, though availability can vary by region and industry vertical. Some capabilities are add-ons rather than core: the AI Receptionist is an add-on to Zoom Phone, and Team SMS summary threads come with the Power Pack add-on. We confirm exactly what is included for your account during scoping.
Can we keep our existing phone numbers and carrier?
Yes. Zoom Phone supports bring your own carrier through Cloud Peering or Premises Peering, so you can keep existing carrier contracts and numbers and migrate at your own pace. Numbers can also be ported into Zoom Phone with limited disruption, and multi-region deployments across headquarters, branches and remote teams are supported.
What happens to calling if the internet goes down?
Zoom Phone Local Survivability maintains core calling features during an internet or cloud outage. The deck gives three typical survivability cases: emergency calling out during a lockdown or disaster, basic internal calling between departments such as a nurse station to radiology, and keeping the main business number answering during an outage.
What is the Zoom Phone AI Receptionist?
It is an add-on that answers calls 24 hours a day, speaks to callers in natural language, answers common questions, books appointments through Zoom Scheduler, Calendly, Google or Microsoft calendars, and routes important calls to the right team with full context. It replaces menu trees, so callers are not pressing numbers to reach a person.
Which devices work with Zoom Phone?
There is a certified ecosystem of desk phones, conference phones, DECT handsets and session border controllers from leading hardware partners, plus paging and intercom. You can issue corporate devices or let employees use personal hardware securely, and take calls on desktop and mobile soft clients.
How does Zoom Phone work with Microsoft Teams?
The Zoom Workplace app for Microsoft Teams lets staff make, receive and manage Zoom Phone calls and SMS without leaving Teams. AI Companion provides live transcripts and post-call summaries, presence is synchronized across both platforms, shared lines can be managed, and the Zoom Assistant widget can be pinned for quick access.
Who deploys and supports Zoom Phone in the UAE?
SMERK Technologies scopes, deploys, integrates and supports Zoom Phone for organizations across the UAE, covering the carrier path, number provisioning, queues and shared lines, device rollout, CRM and Teams integration, and staff enablement. Talk to our team to scope your estate.
Let’s scope your phone estate
Tell us how many users, how many sites and who your current carrier is. We will map the license mix, the carrier path and a migration plan that does not take your main number offline.
Planning something big? Let’s talk.
Call either office, email the team, or send the form. A Zoom specialist at SMERK Technologies replies with a license mix, a UAE carrier path and a migration plan.
Abu Dhabi
Office no 523, 5th floor, Hanging Garden Tower, Hamdan Street, Abu Dhabi, UAE
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